Overview

When you click the Saratoga button in the Downloads Center, you receive a "Bad Gateway" error after waiting for a while. The support button leads you to a blank page.

Solution

This issue may be caused by a temporary problem with the hosting. Please wait for a couple of minutes and try again. If the issue is ongoing, please follow below instructions:

1. Do not use an incognito window.
2. Use Chrome or Firefox.
3. Clear the browser cache, restart the browser, and try again.
   • Clear cache & cookies - for Chrome.
   • How to clear the Firefox cache

If the above steps do not resolve the issue, please contact support with the details.